Order processing takes place during normal business hours, Monday through Friday, and are processed within 1-2 business days. Any purchases placed after 3:00pm EST on Fridays will be processed the following Monday.
Shipping Policy - Fees
We ship both domestically and internationally!
- Domestic shipping is FREE* (*excluding Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands; shipping charges will be calculated and displayed at checkout).
- We unfortunately cannot offer free shipping internationally at this time. Shipping charges will be calculated and displayed at checkout. Customers are also responsible for all international duties upon arrival.
Shipping Policy - Timing
Domestic shipping times depend on your location and we follow the guidelines of UPS which quotes, but does not guarantee, 3-7 business days for domestic delivery. Please note, Covid-19 has created extended shipping times. Kitelinens is not responsible for any delays in shipping as this is out of our control.
International Shipping times depend on your location and we follow the guidelines of UPS which quotes, but does not guarantee, 5-14 business days for international delivery. Please note, Covid-19 has created extended shipping times. Kitelinens is not responsible for any delays in shipping as this is out of our control.
If a package can't be delivered due to an error entering your shipping address, Kitelinens is not responsible for any additional fees that may incur in order to reroute or reship the package.
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence or the country in which the package is shipped and received.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Kitelinens is happy to provide a 30-day return policy, which means you have 30 days after receiving your item to request a return. Check out our full return policy for further information.
As we're always here and happy to help, please don't hesitate to contact us at email@example.com if you have any further questions.